1 Information We Collect from You
When you register or use club21's services, we collect several categories of information to enable the platform to operate safely and effectively. Here is an overview of the information involved:
Account Information
Full name, email address, phone number, date of birth and password provided during registration. This information is used to verify your identity and manage your account.
Payment Information
Transaction records in Malaysian Ringgit (RM), including deposits and withdrawals via local payment methods such as Touch 'n Go eWallet and GrabPay. We do not store credit card numbers directly.
Device & Browser Information
Device type, operating system, browser type, IP address, general location information and other technical data collected automatically when you access the club21 platform.
Platform Usage Data
Game history, betting activity, session duration, platform preferences, and interaction patterns that help us continually improve the user experience.
2 How We Use Your Personal Information
Club21 uses the information collected solely for legitimate purposes related to the operation of the platform. We do not sell or rent your personal information to any third party for their own marketing purposes. The primary purposes for which we use your information are as follows:
- Processing account registration, identity verification, and secure login management
- Processing financial transactions in MYR and ensuring payments are carried out correctly
- Providing responsive and accurate customer support whenever you reach out to our team
- Detecting and preventing fraud, platform misuse, and unlawful activity
- Analysing usage patterns to improve platform functionality and interface
- Sending important account-related communications such as transaction confirmations and security notices
- Meeting applicable legal obligations and compliance requirements
Should we wish to use your information for any purpose not mentioned above, we will obtain your consent before doing so.
3 Use of Cookies & Tracking Technologies
The club21 platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and analyse how users interact with our services.
There are several types of cookies in use:
- Essential Cookies — required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies — collects statistical usage data to help us understand which pages are visited most often and where users encounter difficulties.
- Preference Cookies — stores your personal settings such as language preference and display options so you don't have to reconfigure them every time you visit.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.
4 Data Storage, Security & Third-Party Sharing
Storage & Security
Club21 applies industry-standard encryption to protect all personal data stored and transmitted across the platform. Your data is held on secure servers with strict access controls and round-the-clock monitoring.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Club21 does not sell users' personal information. We only share information in the following limited circumstances:
- Approved payment processors to facilitate your MYR transactions
- Technical service providers who assist us in operating the platform (subject to strict confidentiality agreements)
- Legal or regulatory authorities where required by law
- Relevant parties in cases involving fraud investigations or security threats
5 Your Rights as a User — Access, Correction and Deletion
As a club21 user, you have certain rights regarding the personal information we hold about you. We are committed to respecting and upholding these rights:
You have the right to request a copy of the personal information we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to any legal obligations that may require us to retain certain records.
You have the right to object to certain processing of your information, including for direct marketing purposes.
To exercise any of the above rights, please contact our team at [email protected] with a clear written request. We will process your request within a reasonable timeframe and provide an appropriate response.
6 Privacy Policy Changes and How to Contact Us
Club21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will be posted on this page with the latest update date noted at the top.
We encourage you to review this policy periodically. Continued use of the club21 platform after any policy changes is considered acceptance of the latest version. For significant changes, we may provide notice via email or in-platform notification.
If you have any questions, concerns or requests regarding your data privacy, we're here to help. Reach our support team via:
- Email: [email protected]
- Live Chat: Available on the club21 platform, 24/7
- FAQ: Visit our FAQ section for immediate assistance
Have more questions about privacy or ready to get started?
Check FAQ us for further clarification, or register and enjoy the club21 platform — your privacy fully protected.